Return Policy

Product Returns

In-Clinic Purchases:

Product purchased at Park may be returned for a refund or store credit. Items must be unused and in original packaging and must be returned within 14 days from the date of purchase to be eligible for refund. All refunds will be processed to the original payment method. Opened and/or used products may be returned within 14 days of the date of purchase for store credit only. Store credit can be applied toward treatments or products in-clinic and is unavailable for online shopping. Refunds and store credit will only be granted upon presentation of the original receipt.

Online Purchases:

Products purchased online may be returned for a refund, minus any shipping fees already paid at at the shipping cost of the customer. Items must be unused and in original packaging and must be returned within 14 days from the date of delivery to be eligible for refund. For sanitary reasons, opened or used products are not eligible for refund. Store credit cannot be applied towards products purchased online.

Damaged Items

If you receive a product from Park that appears to be damaged, please get in touch with us at hello@parkmedicalaesthetics.com and include images of the damaged product. We’ll help sort it out!

ADVERSE EVENTS

If you experience an adverse event from using one of our products, such as a rash or a burn, please get in touch with us at hello@parkmedicalaesthetics.com and, if you’re comfortable, include images of the adverse reaction. We’ll help sort it out! Note that images of your skin does constitute health information and our email is not secure; sharing health information over email is at your own discretion. Our ability to offer support may be limited if we cannot see the reaction.

If you have any questions, please reach out to our guest care team at hello@parkmedicalaesthetics.com or 437-915-9219.